There is a limited number of wheelchair accessible seating on THE POLAR EXPRESS™ Train Ride in Jamestown. Wheelchairs that are 25″ in diameter or less can be accommodated and boarded onto the train with the use of a wheelchair lift. If you need any assistance preboarding the train, please let us know at the ticket window and a Station Agent will preboard your family member who needs assistance, plus one other person from the party to accompany them. The remaining members of the party will line up with the rest of the passengers for regular boarding. If you require special accommodation, please notify us in advance of your visit by e-mailing us at or by calling THE POLAR EXPRESS™ Train Ride -Jamestown Hotline at 209-984-3407.